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Quitting Advice

New to vaping

Information on quitting smoking through vaping

At Totally Wicked we provide the best support for smokers who want to switch to vaping. Whether that be face to face in our retail stores, online or over the phone with our customer service team. All of whom are trained in smoking cessation.

Through experience we know that tailored advice and regular check-in's really make a difference when you are new to vaping, so this is what we do for you. We never assume your level of knowledge, there are no silly questions. We know how daunting picking up your first e-cig can be, you might want to make the switch but just don't know where to start. We are here to make you brave enough to make the first move, with no pressure.

Our purpose is to make you feel at ease during a life changing decision. One of the people we helped took the time to write to us:

Tom's Story

“I don't normally write reviews good or bad but felt this was deserving off effort.

Skope Q - I decided to quit smoking after 20 years. Wanted to for ages not knowing if I’d follow through or stick it out. I was beyond confused browsing vapes and reading jargon.

I didn’t and still don't really understand the jargon, I was almost ready to give up trying to give up, when I had a live chat with a totally wicked member off staff.
Changed my life for the better. I had less than novice questions that most vapers would laugh at.

However I was so well guided and advised it was humbling. No upselling and a very personal approach even with live chat. I felt at ease and very informed, not to mention determined to quit after chatting.

No idea about what to get or how to start, but was so well advised and supported I was able to make a decision.

The Skope Q is amazing. I have a physical job and I’m heavy handed...not to mention too old to be a millennial so if it’s a gadget or gizmo it’s out of my comfort zone. This device is “me proof” so if I can use it, anyone can!!! It has easy to read and understand display that does all the work for you right out the box.

Friends who are into vaping with big kits are saying upgrade. No way, I’m loving this and it does everything I want it to and better than I could expect.

Was smoking 10-20 roll ups a day! Using 1% nicotine and fairly heavy use each day. Battery life is lasting a 10hr shift and some.

The staff really put me in the right place to start vaping and quit smoking. Never before have I felt so comfortable and ready to stop. This vape is the one to get no questions asked. Unbreakable. Compact. Easy to use, and clouds as nice as the bigger expensive ones my mates have. No burning taste, no issues.

Not only that, I just received a really nice follow up email from Totally Wicked. 

The way I been dealt with as a customer trying to kick a horrible habit is amazing. Other companies in all industries should use Totally Wicked staff's approach as the gold standard.

I’m proud to be a non smoker because of Totally Wicked and using the Skope Q. The help, support and vape advice I was given didn’t leave me feeling like I had to spend lots of money on stuff I didn’t understand.
£30 plus some liquid was a good investment = 2 weeks of tobacco cost.

Just about to order some more vape juice now and won’t go anywhere else.

During lockdown giving up smoking is harder when options to do other things are limited. Yet these guys and girls have made that possible with good customer care at entry level.

Thank you and keep up the good work"

- Tom

 

We are here to help, contact us by calling 01254 692254 or, as Tom did, use the Live Chat option in the bottom right of the screen. 

Ongoing Support

At Totally Wicked the team are here to help you move away from smoking to vaping. Once you have your first e-cig kit we do not say goodbye and leave you to it. The customer service team will support you for as long as you need. We have a tried and tested support system in place tailored for new vapers. One of our trained team will check-in to see how you are getting on and offer further support and guidance. This can be anything from the helping to choose the right e-liquid strength or flavour, to hints and tips for your e-cig.


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