Finally, our vape shops open again.
As of Monday 15th June, Totally Wicked vape shops open for business we have a few updates for you.
For the past 11 weeks, vapers who shop in bricks and mortar retail stores have not been able to purchase vaping products in their usual manner, as the UK Government deemed vape shops were not classed as essential stores. In our opinion, this was incredibly unfortunate and, blatantly wrong.
We would like to thank each and every one of you who stuck with Totally Wicked though these tough times, and continued to stay stocked up via our website, or one of our retail partners, such as EuroGarages or Sainsbury’s. It has been a very challenging period, and that obviously goes without saying; particularly with vape stores closing just at a time when smokers need them most due to the menthol cigarette ban
Vape Shops are Back Open – Monday June 15th 2020
All of our retail teams are excited to see everyone in store again. We are planning some outstanding vape offers and discounts for you, for an extra special welcome back. These are exclusive in-store and not to be missed.
If you haven’t already, make sure you like your local stores Facebook page for all the latest information and offers. Just search for ‘Totally Wicked (town name)’ on Facebook. The opening hours of stores may change from the usual opening hours so please check the times before visiting the store by giving them a call. If you need to find your local Totally Wicked vape shop, you can use our store finder on the website.
As of 10am June 15th the majority of our vape stores in England are open again. There will be full Covid-19 safety measures in place so that you can shop for all your vaping essentials and e-liquid in complete confidence.
The rules for Scotland and Wales are slightly different, so these stores will remain closed for now. But as soon as we are allowed to reopen these stores we will let you know.
Covid-19 vape shop safety measures
Whilst we were desperate to have our vape shops open again, and we look forward to seeing our loyal Totally Wicked community, the safety of our customers and employees is of paramount importance. This is abundantly clear and really important, we are only reopening our retail chain in line with all UK Government advised safety measures for our teams and our customers, but, we will continue to offer that true Totally Wicked experience that has been the mainstay of our brand since day one, way back in 2008; the highest levels of customer service in a welcoming environment, empathy toward every single customers’ journey from smoking to vaping, and as ever, in-house expertise via experience, knowledge and smoking cessation training (NCSCT – National Centre for Smoking Cessation Training), to ensure the Totally Wicked experience is as premier as ever.
We will also, unfortunately but understandably, postpone any product and flavour testing until it is advised safe to do so by the Government and our trade partners at the IBVTA. However, we will be happy to set up your kit for you if you wish, whilst maintaining the highest hygiene standards.
Self-Isolating or Vulnerable?
When our vape shops open they will not be able to offer a local delivery service but, the website remains open for business. If you are self-isolating now or in the future or you are vulnerable and do not want to risk going to your local vape shop on the high street you can still get your e-liquid and any other vaping supplies online and by calling our excellent customer service team on 01254 692244.
If you have not ordered from the website before we can create an account for you but please note we do not have any of your personal details from your local store.
Thank you for your understanding. We’re looking forward to seeing you again in-store very soon. Take care and stay safe.