What a month it’s been! Totally Wicked has been buzzing with excitement as we celebrated our 15th anniversary and enjoyed informing our prize winners of their big wins.
We’ve been blown away by the love and support from our amazing customers. It’s been a whole lot of reminiscing, storytelling, and a big warm thank you to all of you.
Your Customer Stories
One of our favourite moments during our 15th-anniversary celebration was when we had the privilege of listening to your remarkable stories. We invited you to share your Totally Wicked memories, and you certainly did not disappoint.
Here are just some of the inspiring stories that brought smiles to our faces:
Pete set the stage with a heart-warming tale of how Totally Wicked played a pivotal role in helping him break free from a 40-year smoking addiction. He shared, ” Red Label Virginia. Got me off the ciggies after 40 years. Couldn’t get on with any other make or flavour. Thanks Totally Wicked. Enjoy your anniversary.
Michelle another devoted TW customer, expressed her loyalty by stating, "11 years with you guys. Got me off the cigarettes. Loved my Switz 2.”
Leanne shared her decade-long journey with us, saying, “I’ve been a part of the Totally Wicked family for 10 years. Both my partner and I use arc5, and we’ve tried various flavours like Red Label Blackberry, Strawberry Crush, and Bubblegum, and he prefers Orange Candy. We have a monthly automatic reorder and a smaller one mid-month. We wouldn’t consider any other company.”
Bruce told how he and his wife triumphed over smoking, thanks to vaping with Totally Wicked. He shared, “In 2010, my wife and I started our smoke-free journey here in the US. We initially began purchasing online and later in 2010 visited the Bradenton FL store. Thanks to Totally Wicked, we’ve remained smoke-free to this day. A special thanks to TW for giving us the jump start we needed.”
Helen added her own note of appreciation, saying, "Well that means I have been a customer of yours for 15 years. I stopped smoking 15 years ago through vaping, thanks Totally Wicked for all your fantastic service and support over the years."
Quotes that Made Our Day
Beyond these heart-warming stories, we’ve been flooded with an overflow of love and appreciation from our valued customers.
Check out what a few of you had to say:
Ron had some high praise for our Customer Service team:
“You’re Customer Service team are fantastic, seriously fantastic!”
Simon agreed wholeheartedly, saying:
” Agreed. World leaders"
Julia Ann, a loyal patron of our Wigan shop, shared her love:
“I’ve been going to the Wigan shop for years and wouldn’t dream of going anywhere else. The staff are fab, and the customer service is amazing! “
Totally Wicked Products You Love
And it’s not just our customer service that’s received love - our products have their own fan club:
“Arc Mini was my first kit and got me off cigarettes, and I’ve been using it for 5 years now. In January, I switched to Arc Slim, and I think I’ve collected every colour by now! I stick to Red Label, with the occasional Diavlo flavour - always a winner!” – Sonia
“I’ve been a Totally Wicked customer for nearly a decade and have tried several of your products, including the Arc 5, Arc Impact, Tornado GTL, and the Opal. I love your products!” – Margaret
“I started with the silver one when they first arrived in your Wigan shop in 2016. Now I have the pink one, and I wouldn’t trade it for any other. I still enjoy using Titan Double Mint!” – Yvette
“I have three Totally Wicked devices, two Minis, and an Arc 5. My only issue is I tend to lose them!” – Lisa
“I’ve been using the Arc GTI for about two years now, and it’s been a fantastic piece of kit! ” – Russell
Your unwavering support and loyalty mean the world to us. Thank you for being a part of the Totally Wicked family!
A Totally Wicked Celebration
We couldn’t let our anniversary slip by without giving a big shout-out to our amazing team at Totally Wicked.
The day was filled with raffles, games, and giveaways, all while appreciating the hard work and dedication our team puts into making Totally Wicked what it is.
Lunch was a delicious treat from local gem Eyes on The Fries, and, of course, we couldn’t have a party without cake! Three mouth watering cakes from local bakery Flecks Cakes satisfied our sweet tooths.
Eyes on the fries
Totally Wicked Birthday cakes
Amid the celebration, we took a moment to honour Joe Czyzyk, a valued team member who has been with us for an incredible 15 years, right from the very beginning!
Our Prize Winners
As our 15-year anniversary month wraps up, excitement is in the air as we draw the winners in our 15-year anniversary cash giveaway! With over 2000 entries, the response was nothing short of amazing.
Our team has been working diligently behind the scenes, reaching out to the lucky winners of the cash prizes. It’s been an absolute pleasure connecting with the 50 individuals who will be taking home a piece of the celebration.
The Prizes are:
5 x prizes of £1000
10 x prizes of £500
10 x prizes of £250
25 x prizes of £100
For those eagerly awaiting the results, keep an eye on your inbox and phone notifications. We’re in the process of notifying all winners, and we can’t wait to share the exciting news with you.
Here are some of our favourite responses so far:
“Eeee I'm over the moon! Thank you so much!” - Rebecca P
“Thank you so much! Never would have thought I'd win!” - Alex F
“Thank you for making my day, week, and year!” - Janet H
“What a lovely surprise on a Wednesday morning, thanks very much!” - Dean R
But that’s not all - we know how much you love surprises and giveaways. So, stay tuned for future competitions and exciting giveaways! Whether you prefer to shop in-store or enjoy the convenience of online orders, keep an eye out for the next issue of ‘Totally Updated’ for updates on upcoming events, promotions, and, of course, more chances to win fantastic prizes.
A Thank You from Us All
We want to send a massive, heartfelt thank you to all our awesome customers who’ve made this 15-year journey possible. Your stories and support mean the world to us, and we can’t wait to keep serving you for many more years to come.
So, here’s to 15 years and beyond with Totally Wicked! Cheers to all of you!