Contact Us
Totally Wicked may be an international company, but we are a big vaping family. Although you are reading this online, we do not want to be faceless. We aren’t like other companies and actually want our customers to talk to us.
If you have a specific question, need some vaping advice or have a problem that needs solving it can be frustrating when you aren’t talking to an actual person. We have as many channels as we can think of so there is always a way to get in touch.
Fequently Asked Questions
Delivery & Shipping
What are the delivery charges?
UK shipping is free for orders over £15. For orders under £15, it is £1.99. Next-day delivery is available via DPD for £6.99.
Do you deliver to PO Boxes or BFPO addresses?
No, our couriers cannot deliver to these locations.
How long does international shipping take?
It typically takes 3 to 10 working days via UPS, starting from £19.99.
Tracking & Order Issues
How do I track my order?
Log in to your account and go to the order history section to find tracking links for Evri, DPD, or UPS.
What if my parcel has not arrived?
For Evri deliveries, please wait 72 hours before contacting support. For DPD and UPS, contact us if the order does not arrive within the advised timeframe.
What if my order is damaged or incorrect?
Contact customer service via phone, email, or live chat so we can resolve the issue.
Subscriptions
What are the subscription options?
You can get 12 bottles of e-liquid for £35 or 8 packs of pre-filled pods for £30.
Can I change my delivery frequency?
Yes, you can set your schedule to 2, 3, 4, 5, or 6-week intervals.
Is there a contract?
No. You can skip a delivery, change your products, or cancel the subscription at any time through your account dashboard.
Hardware & Troubleshooting
Why does my vape taste burnt?
This usually indicates the coil or pod needs replacing. Ensure you prime new pods by waiting 15–30 minutes after filling before use.
My device is not working or is leaking.
If your hardware is faulty or leaking excessively, reach out to our technical support team for troubleshooting or a replacement.
Returns & Contact Info
How do I return an item?
You can return unused items in their original packaging within 14 days. Send them to: Pillbox38 (UK) Limited, Stancliffe St, Blackburn, BB2 2QR.
How can I contact customer service?
- Phone: 01254 692244
- Email: [email protected]
- Live Chat: Monday to Friday, 10am – 4pm.
