Contact Us
We like to talk to our customers
Totally Wicked may be an international company, but we are a big vaping family. Although you are reading this online, we do not want to be faceless. We aren’t like other companies and actually want our customers to talk to us.
If you have a specific question, need some vaping advice or have a problem that needs solving it can be frustrating when you aren’t talking to an actual person. We have as many channels as we can think of so there is always a way to get in touch.
Call us - (+44)1254 692244
Email - info@totallywicked.co.uk
Live Chat
Live chat is located in the bottom right-hand corner of your screen. Please note live chat is available Monday - Friday, 9am - 4:45pm
Come in a see us
We know some people prefer face to face service, so we have Totally Wicked stores up and down the country. If you ever have a problem with your e-cig, or just need an e-liquid top up use our store finder to find your local Totally Wicked vape shop.
If you don’t need to contact us, but want to stay up to date with the latest Totally Wicked news, sign up to our newsletter. We will not spam you with meaningless information. We send you two newsletters a week that are full of new products, current bargains and breaking vaping news.
Write to us: Pillbox38 UK Ltd, Totally Wicked, Stancliffe Street, Blackburn, BB2 2QR, United Kingdom
Company No. 06781419, Registered in United Kingdom, VAT No. GB 922 7544 21
What our customers say
"I just felt the need to send you an email to let you know that I think your customer service is the best I have ever come across. I have had a couple of problems with Ecigs bought from you, but each time you have sorted it...no quibble...straight away. I will always recommend you to my friends and family.
Thanks again for making it so easy if there is a problem" - Julie W.
Opening Hours (GMT)
Customer Service Team:
(normal opening hours)
Monday - Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: Closed
Festive Opening Hours
Mon 23rd Dec - 9am - 6pm
Tue 24th Dec - 9am - 3pm
Wed 25th Dec - Closed
Thu 26th Dec - Closed
Fri 27th Dec - 9am - 6pm
Sat 28th Dec - 9am - 5pm
Sun 29th Dec - Closed
Mon 30th Dec - 9am - 6pm
Tues 31st Dec - 9am - 3pm
Wed 1st Jan - Closed
Thu 2nd Jan - 9am - 6pm
Email: info@totallywicked.co.uk
Telephone: (+44)1254 692244
Head Office Retail Shop:
(normal opening hours)
Monday - Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: Closed
Festive Opening Hours
Mon 23rd Dec - 9am - 5pm
Tue 24th Dec - 9am - 4pm
Wed 25th Dec - Closed
Thu 26th Dec - Closed
Fri 27th Dec - 9am - 5pm
Sat 28th Dec - 9am - 5pm
Sun 29th Dec - 9am - 5pm
Mon 30th Dec - 9am - 5pm
Tues 31st Dec - 9am - 4pm
Wed 1st Jan - Closed
Thu 2nd Jan - 9am - 5pm
Wholesale Team:
Monday - Friday: 9am - 5pm
Saturday - Sunday: Closed
Email: resellers@totallywicked.co.uk
Telephone: (+44)1254 311129