We like to talk to our customers
Totally Wicked may be an international company, but we are a big vaping family. Although you are reading this online, we do not want to be faceless. We aren’t like other companies and actually want our customers to talk to us.
If you have a specific question, need some vaping advice or have a problem that needs solving it can be frustrating when you aren’t talking to an actual person. We have as many channels as we can think of so there is always a way to get in touch.
Call us - (+44)1254 692244 (not call and collect)
Email - [email protected]
Live chat is located in the bottom right-hand corner of your screen. Please note live chat is available Monday - Friday, 9.15am - 4pm
Come in and see us
We know some people prefer face to face service, so we have Totally Wicked stores up and down the country. If you ever have a problem with your e-cig, or just need an e-liquid top up use our store finder to find your local Totally Wicked vape shop.
If you don’t need to contact us, but want to stay up to date with the latest Totally Wicked news, sign up to our newsletter. We will not spam you with meaningless information. We send you two newsletters a week that are full of new products, current bargains and breaking vaping news.
Write to us: Pillbox38 UK Ltd, Totally Wicked, Stancliffe Street, Blackburn, BB2 2QR, United Kingdom
Company No. 06781419, Registered in United Kingdom, VAT No. GB 922 7544 21
What our customers say
"I just felt the need to send you an email to let you know that I think your customer service is the best I have ever come across. I have had a couple of problems with Ecigs bought from you, but each time you have sorted it...no quibble...straight away. I will always recommend you to my friends and family.
Thanks again for making it so easy if there is a problem" - Julie W.
Opening Hours (GMT)
Customer Service Team (Not call and collect):
Monday - Friday: 9am - 5pm
Saturday: 9am - 5pm
Email: [email protected]
Telephone: (+44)1254 692244 (not call and collect).
Head Office Retail Shop (Call and Collect):
Monday - Friday: 10am - 5pm
Saturday: 10am - 4pm
FOR CALL AND COLLECT FROM THE STANCLIFFE STREET HEAD OFFICE STORE, PLEASE CALL 01254 297090 AND NOT THE CUSTOMER SERVICE NUMBER, THANK YOU.
For all other store numbers for call and collect please use our store finder.