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About Us

Since 2008, we’ve been transforming the lives of thousands of smokers and vapers with our amazing combination of Totally Wicked e-liquids, devices and of course our expert Totally Wicked team which is now 360 people strong and growing!

Whether you are a smoker just beginning your cigarette free journey, or indeed an experienced vaper, we’re a business that cares for you like no other. From the products that we so carefully research, develop, manufacture and package in the UK, through to the advice, expertise and empathy that our highly trained HQ customer service team, in house experts and nationwide retail teams provide, we’re ensuring that every part of your experience is truly TOTALLY WICKED!

Senior Leadership Team

Fraser Cropper Chairman

Fraser Cropper
Chairman

Marcus Saxton CEO

Marcus Saxton
CEO

Ben Williamson Financial Director

Ben Williamson
Finance Director

Stuart Mercer Operations Director

Stuart Mercer
Operations Director

Julian Urry Retail Director

Julian Urry
Retail Director

Liam Humberstone Technical Director

Liam Humberstone
Technical Director

Our History

Back in 2008, many years before the term vaping had become commonplace, Jason Cropper a long-term smoker became aware of a new product concept called ‘the electronic cigarette’.  Jason began his very personal journey of creating a business, and enlightening as many people as possible to the potential associated with such a transformative product.

To deliver on Jason’s ambitions, he realised that he needed to create not only a leading product, but a brand, a persona, and a personality that would represent everything that this business would stand for.  With a subtle irony, Totally Wicked was born, and ‘Mr Wicked’ was the persona or character that would bring the personality of this amazing brand to life.  At the same time, Jason created a mission statement that embodied a simple set of promises that would define the actions and responsibilities of the business from then up to present day, which you will find in every office and store carrying the Totally Wicked name.

In 2011 Fraser Cropper, Jason’s brother joined him to continue the Totally Wicked crusade, and from these early years Totally Wicked has continued to lead the industry that followed, and has specifically ‘empowered smokers to transform their lives’ with the world premier vaping products carrying this iconic name. 

Reflecting our continued passion, support and expertise for the independent vaping industry as a whole, in 2016 we were the founding member of the Independent British Vaping Trade Association (IBVTA) which was established to support the independent vape industry in the long run, representing all responsible and ethical independent vaping businesses in the UK, irrespective of the size of their companies and operations.

Our Partners

Continuing to deliver on our original ambition to ensure that vapers can gain access to our Totally Wicked products wherever and whenever they need them, we’ve partnered with a number of great businesses to ensure you’re never more than a stone’s throw from our products. Check out our store finder to see your local stockists, which include Sainsbury’s, Euro Garages and ASDA or find out more about all of the partners that we work with.

Vaping Partners

Why Buy From Totally Wicked


Vapers have trusted Totally Wicked for over 10 years due to our sector leading product range, quality of e-liquids and our ambition to listen to our customers in order to provide the best possible support available in the industry. We want to earn your loyalty and keep it.

Man with Totally Wicked Logo

Vaping Experts

We are a company of vapers with over 10 years' experience in the industry. We are dedicated to changing the lives of smokers. Talking to a member of the Totally Wicked team means you are speaking to someone fully trained to offer guidance and support, who will always work to find the best vaping products for you. You drive our improvement with your feedback, in order to keep you vaping the right way. Trust the experts.

 

Customer Services Team

Honest and Simple Advice

It's good to talk and we listen. Offering honest, easy to understand advice to guide you on your vaping journey. At Totally Wicked we pride ourselves in doing the very best for our customers regardless of what that means to us. That’s why we have invested time and money into providing multiple smoking cessation tools to enable smokers to give up cigarettes with the aid of our vaping products. 

 

Staff member chatting with customer

Unrivalled Support for New Vapers

90% of Totally Wicked customers who switch to vaping, quit smoking for good. Making the switch can be tough, we try and make the journey a little easier. With our specifically engineered range of starter e-cig kits and trained team members supported by our best in class simple guide to switching, we are with you every step of the way. That’s why 90% of our customers have given up cigarettes for good using Totally Wicked products.

 

A range of vape kits

Only the Best Vaping Products

Customers have trusted us since 2008 because we carefully select e-cigarettes and vape kits so that every type of vaper is catered for. Only after a rigorous testing programme will an ecig meet our strict premium standards. We are then happy to put our name on it. We provide unrivalled product services through our commitments on quality assurance, online support, ultimate engineering standards and performance, plus free replacement glass services and more. We have a product to meet the needs of every vaper, and every one of those products is totally approved.

Vape kits from Totally Wicked

E-liquid Testing Lab

E-liquid Testing

We only sell the highest quality premium e-liquid which is fully tested to offer reassurance for you. Every batch of our e-liquid is fully tested and we go beyond the standards mandated by regulation. Extensive laboratory-based testing of e-liquid is absolutely essential for an outstanding and safe vaping experience. 

Read more information on our e-liquid testing.

Totally Wicked High Street Vape Store

Bricks and Mortar Stores

Around the country we have 140 dedicated vape stores that stock a full complement of our e-cigarettes and e-liquid ranges, staffed by very friendly and highly trained teams who are always there to help you. Across all of our stores, we aim to deliver an environment that puts our customer first. Giving up cigarettes is not easy, we know. That’s why we have boots on the ground near you to aid you in either giving up cigarettes or by assisting you to move onto a higher-powered device, drop e-liquid strength or provide accessories. We’re your one stop vaping shop.

 

Find your local Totally Wicked Vape Shop

5 Stars on Trust Pilot

Don't just take our word for it, we are rated Excellent on Trust Pilot with over 25,000 reviews.

5 Stars on Trust Pilot

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