Delivery Terms and Conditions
*FREE UK Standard Shipping
We provide FREE UK standard shipping on all orders over £15
UK First Class Standard Delivery - Un-tracked Royal Mail - Usually £1.99
Generally delivered within 2-3 working days, however, due to Coronavirus, some deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received.
UK First Class Signed For Delivery - Signed For Royal Mail - £2.99Generally delivered within 2-3 working days, however, due to Coronavirus, deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received. Orders require a signature upon delivery.
The above service is provided FREE for orders over £50.00 by selecting the option.
UK Special Delivery - Tracked Royal Mail - £6.99
This is only available on orders placed before 2.00pm Monday to Friday (Excluding Bank Holidays)
Please note that this service is not guranteed on a Saturday.
Latest delivery times with Royal Mail
Countries of the EEA/EU and Switzerland - Signed for Delivery - £9.99
Generally delivered within 5 working days.
Rest of the World (ROW) - Signed for Delivery - £16.99
Generally delivered within 7-10 working days, however please allow up to 25 working days for your order to be received.
Due to TRPR regulations that are now in place in the UK, we can no longer ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania and Spain
Due to country specific regulations and/or excessive shipping costs on electronic cigarettes, there are various other countries we cannot ship to, these include: Algeria, Argentina, Brazil, Canada, India, Indonesia, Israel, Jordan, Macau Sar China, Malaysia, Mexico, Montengro, North Macedonia, Qatar, Russia, Singapore, South Korea, Thailand, United Arab Emirates, United States of America, US Outlying Islands and US Virgin Islands.
Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;
Pillbox38 (UK) Limited
Once an item is received into our warehouse, we will contact you to confirm it’s arrival.
If you have a problem with any item purchased from us, initially please contact our team, we have numerous ways that you can do this;
E-mail – [email protected]
Call – 01254 692244
Live Chat – available on the site Monday – Friday 10am – 4pm
From here we will try our best to resolve any issues, however if we do require any items back for testing, we will issue a returns form (printable) or an envelope for you to post the product back to us.