Delivery Terms and Conditions
*FREE UK Standard Shipping
We provide FREE UK standard shipping on all orders over £15
Totally Wicked uses Hermes to ship out small parcels, however if your order exceeds £300 we may contact you regarding the use of a designated courier service.
- Hermes Standard* £1.99
- DPD pre 12 noon - Next Working Day Delivery £6.99 - This is only available on orders placed before 2.00pm Monday to Friday (excludes Bank Holidays). Some parcels may be delivered on a Saturday but this cannot be guaranteed.
Same Day Dispatch when ordered before 2pm, Monday - Friday (excluding public holidays).
*Northern Ireland and remote parts of the UK will take longer, including; Scottish Lowlands, Scottish Highlands & Islands, areas of Brighton, Carlisle, Cambridge, along with Guernsey, Isle of Man and the Isles of Sciily.
Delivery not arrived
All Hermes parcels will come with a tracking number enabling you to track your parcel at any time. If you have any issue after 72 hours please get in touch with our customer service team on 01254 692244.
Countries of the EEA/EU and Switzerland - Signed for Delivery - £9.99
Generally delivered within 5 working days.
Rest of the World (ROW) - Signed for Delivery - £16.99
Generally delivered within 7-10 working days, however please allow up to 25 working days for your order to be received.
Due to TRPR regulations that are now in place in the UK, we can no longer ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania and Spain
Due to country specific regulations and/or excessive shipping costs on electronic cigarettes, there are various other countries we cannot ship to, these include: Algeria, Argentina, Brazil, Canada, India, Indonesia, Israel, Jordan, Macau Sar China, Malaysia, Mexico, Montengro, North Macedonia, Qatar, Russia, Singapore, South Korea, Thailand, United Arab Emirates, United States of America, US Outlying Islands and US Virgin Islands.
Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;
Pillbox38 (UK) Limited
Once an item is received into our warehouse, we will contact you to confirm it’s arrival.
If you have a problem with any item purchased from us, initially please contact our team, we have numerous ways that you can do this;
E-mail – [email protected]
Call – 01254 692244
Live Chat – available on the site Monday – Friday 10am – 4pm
From here we will try our best to resolve any issues, however if we do require any items back for testing, we will issue a returns form (printable) or an envelope for you to post the product back to us.