New to Totally Wicked? Save 15%* on your order with the code NEW15 

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Delivery Terms and Conditions

*FREE UK Standard Shipping

We provide FREE UK standard shipping on all orders over £15

UK First Class Standard Delivery - Un-tracked Royal Mail - Usually £1.99

Generally delivered within 2-3 working days, however, due to Coronavirus, deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received.

UK First Class Signed For Delivery - Signed For Royal Mail - £2.99

Generally delivered within 2-3 working days, however, due to Coronavirus, deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received. Orders require a signature upon delivery.

The above service is provided FREE for orders over £50.00 by selecting the option.

UK Special Delivery - Tracked Royal Mail - £6.99

This is only available on orders placed before 2.30pm Monday to Friday

PLEASE NOTE: Due to the Coronarvirus situation Royal Mail can deliver up to 9pm the following day!

Wicked Delivery*

Our Wicked Delivery service gives you unlimited UK standard delivery for a whole year for a one off payment of just £25.00. PLUS, we also give you 15% off every future order, NO code required AND when you purchase it we also include 5 bottles of e-liquid (you choose which ones you want).

To take advantage of this delivery service, simply add the Wicked Delivery product to your basket and choose your 5 bottles of e-liquid.

Please allow 3 working days for the service to be activated.

*Only available to UK customers

Eire (Ireland) and Europe - Signed for Delivery - £9.99

Generally delivered within 5 working days.

Rest of the World (ROW) - Signed for Delivery - £16.99

Generally delivered within 7-10 working days, however please allow up to 25 working days for your order to be received.

Due to TRPR regulations that are now in place in the UK, we can no longer ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania and Spain

Due to country specific regulations on electronic cigarettes, there are various other countries we cannot ship to, these include: Algeria, Argentina, Brazil, Canada, India, Indonesia, Israel, Jordan, Macau Sar China, Malaysia, Mexico, Montengro, Qatar, Russia, Singapore, South Korea, Thailand, United States of America, US Outlying Islands and US Virgin Islands.

We are sorry for any inconvenience caused. If you need further advice regarding shipping please contact our customer service team on: 01254 692244 or info@totallywicked.co.uk

Returns

Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;

Pillbox38 (UK) Limited
Stancliffe St
Blackburn
BB2 2QR

Once an item is received into our warehouse, we will contact you to confirm it’s arrival.

Faulty Items

If you have a problem with any item purchased from us, initially please contact our team, we have numerous ways that you can do this;

E-mail – info@totallywicked.co.uk

Call – 01254 692244

Live Chat – available on the site Monday – Friday 9am – 4.45pm

From here we will try our best to resolve any issues, however if we do require any items back for testing, we will issue a returns form (printable) or an envelope for you to post the product back to us.

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