Delivery Terms and Conditions
Please note that we are currently experiencing an unprecedented number of orders and as such cannot guarantee same day dispatch.
The team are working at full pace to ensure we ship as many orders as we can. Please bear with us as we try to get your vaping products to you as quickly as we can. Thank you for your support.
*FREE UK Standard Shipping
During these challenging times and with our retail stores closed, we are temporarily offering FREE UK standard delivery on all orders regardless of value.
UK First Class Standard Delivery - Un-tracked Royal Mail - Usually £1.99
Generally delivered within 2-3 working days, however, due to Coronavirus, deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received.
UK First Class Signed For Delivery - Signed For Royal Mail - £2.99Generally delivered within 2-3 working days, however, due to Coronavirus, deliveries are taking longer by Royal Mail and as such please allow up to 10 working days for your order to be received. Orders require a signature upon delivery.
The above service is provided FREE for orders over £50.00 by selecting the option.
UK Special Delivery - Tracked Royal Mail - £6.99
This is only available on orders placed before 1.00pm Monday to Friday
PLEASE NOTE: Due to the Coronarvirus situation Royal Mail can deliver up to 9pm the following day!
Our Wicked Delivery service gives you unlimited UK standard delivery for a whole year for a one off payment of just £25.00. PLUS, we also give you 15% off every future order, NO code required AND when you purchase it we also include 5 bottles of e-liquid (you choose which ones you want).
To take advantage of this delivery service, simply add the Wicked Delivery product to your basket and choose your 5 bottles of e-liquid.
Please allow 3 working days for the service to be activated.
*Only available to UK customers
Eire (Ireland) and Europe - Signed for Delivery - £9.99
Generally delivered within 5 working days.
Rest of the World (ROW) - Signed for Delivery - £16.99
Generally delivered within 7-10 working days, however please allow up to 25 working days for your order to be received.
Due to TRPR regulations that are now in place in the UK, we can no longer ship to the following countries: Austria, Belgium, Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia and Spain
Due to country specific regulations on electronic cigarettes, there are various other countries we cannot ship to, these include: Brazil, Canada, Mexico, South Korea, Thailand, Turkey and United States of America
Items no longer wanted or required can be returned back to us within 14 days of receipt, providing they are un-used and can be returned in their original packaging. When returning such items, please obtain proof of postage as we cannot be held liable for items that do not arrive back here. Please ensure that your details are included when returning any items. Our address for return is;
Pillbox38 (UK) Limited
Once an item is received into our warehouse, we will contact you to confirm it’s arrival.
If you have a problem with any item purchased from us, initially please contact our team, we have numerous ways that you can do this;
E-mail – firstname.lastname@example.org
Call – 01254 692244
Live Chat – available on the site Monday – Friday 9am – 4.45pm
From here we will try our best to resolve any issues, however if we do require any items back for testing, we will issue a returns form (printable) or an envelope for you to post the product back to us.