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Product Warranty & Safety Information

Product Warranty

Duration of warranty periods from date of purchase:

  • Full kits – 6 months (N.B. some included accessories may differ)
  • Battery units and mods – 6 months
  • Tanks – 6 months
  • Atomizer heads, open pod cartridges and pre-filled pods – consumable item, dead-on-arrival only
  • Accessories (chargers, leads) – 12 months
  • Individual battery cells – 6 months

If any parts are found to be faulty within the warranty period please contact our Customer Service Team on 01254 692244 or email: [email protected] and we will arrange for a replacement. We may require the goods to be returned for further investigation.

Purchasers should be aware that our electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

E-liquid is a consumable and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid please contact a member of our Customer Service Team on 01254 692244 or email: [email protected]

Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process which does not affect the quality or safety.

Safety Information

Electronic Cigarettes

  • We advise electronic cigarette users not to store their e-cigarettes with metallic, magnetized or electronic transmitting devices such as keys or mobile phones. Go to the dedicated Battery Safety Page for further information relating specifically to the safe handling and storage of lithium ion batteries.
  • Keep electronic cigarettes out of the reach of children.
  • Users should store and handle these items with special care as they may contain small parts and represent a choking hazard.


  • In case of accident with e-liquid, or if you feel unwell seek medical advice immediately, and take the e-liquid bottle and box with you for information.
  • E-liquid is toxic if swallowed and in contact with skin, may cause sensitisation, wash immediately with plenty of water.
  • In case of contact with eyes, rinse immediately with plenty of water and seek medical advice.
  • Vapours may cause drowsiness or dizziness.
  • E-liquid material and its container must be disposed of in a safe way. Use appropriate containment to avoid environmental contamination.
  • Keep e-liquid out of the reach of children.
  • E-liquid should not be used by any persons under the age of 18 years or who have demonstrated sensitivity to nicotine, or are pregnant, breastfeeding or have an unstable heart condition.
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